Full customer satisfaction
We hope your gem stone purchase has exceeded your expectations. Icgems.com offers a full satisfaction guarantee to ensure that you can be certain the items you order from us are right for you. However, if you would prefer an exchange, credit or full refund, you may return your item within 15 days of receipt.
Rubies, sapphires, and many colored gemstones are generally enhanced by heat unless otherwise specified. This is a recognized industry practice and serves to enhance their existing natural beauty. Other known and accepted enhancements for other gemstone categories are to be expected. Any and all enhancements known to Icgems.com are disclosed by Icgems.com for all stones listed on our Website.
We are confident that you will find the gemstone you are looking for on our website. Our Gemologists and buyers are world leaders in their field and we make every effort to provide an accurate item identification, description, and grading. We grade our stones with strict adherence to current GIA (Gemological Institute of America) standards for color, tone, hue, saturation and clarity. The stones are identified and graded only by GIA certified Gemologists.
For more information, please review our full Return Policy.
Safe and secure shopping
Our state-of-the-art encryption technology ensures that shopping at Icgems.com is completely secure. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. This Website is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. For more information, please review our full Security Policy.
Merchandise Value, Quality, Availability
Icgems.com offers only the highest quality gemstones, without the high mark-ups traditional retail stores charge. And also offers peace of mind in the way of purchase guarantees, insurance and delivery.
- Merchandise pictures
Most of Icgems.com photos are taken with a digital camera. We do our best to show an image that is as close to the actual gemstone as possible. We are not editing our images with saturation or hue. But of course photo cannot match to a gemstone in 100% percent. Not eye visible inclusions can be seeing clearer on the picture. That happens because our photos are taken at high magnification. However, we feel confident you will believe that the gemstone you are purchasing looks far better when you receive it than it does in our website photos.
- Merchandise availability
All gemstones you see on Icgems.com are available and usually are shipped within 48 hours, if not otherwise stated in the item details. If you cannot find the gemstone of your dreams, please do not hesitate to contact us at info@icgems.com. We will make every effort to source it for you.
- Payments accepted
We accept all major credit cards (VISA, MasterCard, American Express and Discover). Telegraphic Transfers for transactions more than USD 3.000. Please contact us at info@icgems.com for any questions you may have regarding payment for purchases.
Privacy protection
It´s important for us to protect your privacy of personal information. We use the information we collect about you to process orders and to provide a more personalized shopping experience only. For more information, please review our full Privacy Policy.
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