The online order checkout is an easy to follow 3 to 5 step wizard, which takes
between 1 to 3 minutes to complete depending on your connection speed. If you are a
new customer placing your first order we recommend that you read our First Time Visitors guide to ordering.
Like ordering from a traditional catalogue, we need the following information to
fulfill an order that you want shipped to yourself: your complete name (first and last),
the street address to which the order is shipped, the city, state and/or country to
which the order is shipped, your zip code or post code, if applicable, your phone number
and your email address. The phone numbers allow us to contact you if there is ever
a question about your order. In addition, the shipping companies that Icgems.com uses
require the phone number of the intended recipient of the package so that they can contact
them if there is any problem with the delivery.
After you click "CONFIRM THIS ORDER" button, you will receive a
confirmation page with a order reference number on it. If you do not get a
confirmation number, you should see a message at the top of the order form
indicating why the order could not be processed. Correct the problem and
click "CONFIRM THIS ORDER" again to send the revised information.
We will also send you the order confirmation e-mail, with your order details
and order reference number.
